Contact Support

Email: raxitsingh2002@gmail.com

Email Support

Frequently Asked Questions

1. What is RuralKeep?

RuralKeep helps homeowners track maintenance for private wells, septic systems, filters, water equipment, and related property systems.

2. Do I need an account?

No. RuralKeep does not require an account or login.

3. Does RuralKeep work offline?

Yes. Core maintenance tracking works without an internet connection.

4. Where is my data stored?

RuralKeep stores maintenance data locally on the device unless future optional syncing features are explicitly introduced.

5. How do reminders work?

Users can set maintenance reminders, and RuralKeep uses local notifications to remind them before maintenance is due.

6. Can I attach photos?

Yes. Maintenance records can include a photo such as a receipt, service invoice, equipment label, or report.

7. What is RuralKeep Pro?

RuralKeep Pro is a one-time optional upgrade that unlocks additional features such as unlimited systems and properties, custom equipment, advanced reminders, and export tools.

8. Is RuralKeep a subscription?

No. RuralKeep Pro is intended as a one-time purchase, not a recurring subscription.

9. Can RuralKeep interpret my water test?

No. RuralKeep records maintenance and test information but does not determine whether water is safe, unsafe, contaminated, healthy, or dangerous.

10. How do I restore RuralKeep Pro?

Open RuralKeep → Settings → RuralKeep Pro → Restore Purchases.

11. How do I delete a maintenance record?

Open the relevant maintenance record and use the Delete Record option. Confirm the deletion when prompted.

12. How do I delete a system or property?

Open the system or property settings and select the delete option. RuralKeep will ask for confirmation before permanently removing associated information.

Troubleshooting

Notifications not working

  • Verify notification permission in iOS Settings.
  • Open RuralKeep → Settings → Notifications.

Purchase not showing

  • Verify the correct Apple ID / App Store account is being used.
  • Open Settings → RuralKeep Pro → Restore Purchases.

App data

  • RuralKeep stores maintenance data locally on your device. Please do not delete or reinstall the app as an initial troubleshooting step, as deleting the app will remove locally stored maintenance records.